Terms   Copyright All text and images on this are protected by copyright.Usage other than for your own personal use is strictly forbidden without prior written consent from Mirage Direct Ltd.   Returns If the goods have not been sent we can cancel and issue a full refund straight away. If the goods have been despatched we will refund less the cost of the shipping once the goods have been returned to us in their original state. Under the United Kingdom's Distance Selling Regulations you can return any product to us, providing they are in an un-used, un-opened and in an 'as new' condition within seven days from the day after you receive the goods. We recommend you send any products back to us securely packaged using a cerfified delivery service, enclosing a copy of the original invoice. If there is no fault with the product we do not refund delivery charges. This does not affect your statutory rights as a consumer. Q. Where do I send my return? A. Please send securely (we recommend recorded or special delivery). to: Mirage Direct Ltd, Unit 4, Buckland Road Ind Est, Buckland Road, Maidstone, Kent. ME16 0SL Moneyback Guarantee The 28 day money back guarantee is subject to the following conditions: You must return the goods to us within 28 days from date of purchase You must contact us by phone to arrange a return authorisation code You must send the goods to us in good working order complete with all packaging, manuals and power leads. You must return the item at your own expense, we suggest using Royal Mail special delivery. Once your return has been received you will be issued with a refund of the RRP price less a 15% administration & re-stocking fee & postage costs. Refunds will be processed within 14 days of receipt of item. This money back guarantee is only applicable to the Sagara Hair Laser. If purchased with a free Nutri Trio pack this must also be returned to us. Privacy Sagara are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). From time to time we may use your email details in order that we can inform you of important site changes and or any other relevant offer information.You may at anytime simply opt out of receiving emails either by clicking unsubscribe in the email or by contacting us at admin@sagaralaser.com   Payment Payment must be received either via online transaction (Worldpay) or by Cheque or Postal Order to our address. Goods are only dispatched after payment has cleared.   General We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with manufacturers before ordering. Goods are NOT sold on a trial basis. Prices and manufacturers specifications subject to change without notice. We are not responsible for any consequential loss or expenses, howsoever caused, including incidental returns costs. The product is used at your own risk. These terms do not affect your statutory rights. Guarantees Sagara laser is guaranteed for 1 year from date of purchase subject to completing the registration card and a copy of the receipt.   Shortages And Damages All shortages and damages must be reported to us within 24 hours of receipt with no exceptions.   Delivery Q. When will my order be sent? A. Orders are dispatched Mon-Fri before 12 noon. Orders received after this time will be sent the following WORKING day. We do not ship orders at weekends or on bank holidays. We ARE NOT held responsible for delivery delays. Q. How will my order be sent? A. We now use a courier service for UK MAINLAND ONLY.This service is nextday except for Western & Remote parts of Scotland, where delivery can be upto 2 days. For other parts of the UK such as Northern Island,Isle of Wight, Jersey etc your order will be sent via Royal Mail. Q. What will I be charged for delivery? A. Delivery is free to mainland uk Q. Can you ship orders overseas? A. Yes and delivery is free worldwide. Q. What if my ordered item(s) is not in stock? A. On the extremely rare occasion an item(s) is out of stock you will be contacted by e-mail with an estimated delivery date. Web site Security Q. Is your online ordering system secure? A. We use the WorldPay system which uses a 128bit SSL with 2048 encryption.